What information do we collect?

We collect information from you when you register on our website, place an order, subscribe to our newsletter, or fill out a contact form.

When ordering or registering on our website, you may be asked to provide your name, email address, billing address, shipping address, phone number, and other information necessary to process your order. You may also browse our website anonymously.

What do we use your information for?

The information we collect may be used for the following purposes:

To personalize your shopping experience and better respond to your individual needs.
To improve our website, products, and services based on customer feedback.
To provide efficient customer service and technical support.
To process and fulfill your orders securely.
To administer promotions, contests, surveys, or other website features.
To send order confirmations, shipping updates, promotional offers, newsletters, and important service announcements.

Your personal information will never be sold, traded, or transferred to another company without your consent, except when necessary to complete your purchase or comply with legal obligations.

If you no longer wish to receive promotional emails, you may unsubscribe at any time using the link provided at the bottom of our emails.

How do we protect your information?

We implement a variety of industry-standard security measures to safeguard your personal information when you place an order or submit sensitive data.

Our website uses Secure Socket Layer (SSL) encryption to protect information transmitted online. Sensitive payment information is processed securely through trusted payment gateway providers and is accessible only by authorized personnel who are required to maintain strict confidentiality.

Do we use cookies?

Yes.

Cookies are small files stored on your device that help us improve your browsing experience. We use cookies to:

Remember items in your shopping cart.
Save your preferences for future visits.
Analyze website traffic and performance.
Improve advertising and marketing effectiveness.

You can disable cookies through your browser settings; however, some website features may not function properly.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

This does not include trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or providing customer support, provided they agree to keep your information confidential.

We may also disclose information when required by law or when necessary to protect our rights, property, safety, or the rights and safety of others.

Third-Party Links

Our website may contain links to third-party websites. These websites have independent privacy policies, and we are not responsible for their content or privacy practices. We encourage users to review the privacy policies of any third-party websites they visit.

Online Privacy Policy Only

This Privacy Policy applies only to information collected through Sp5der Hoodie and does not apply to information collected offline or through other channels.